Terms of Service
Retail Return Policy:
If you are dissatisfied with a retail purchase, please inform us within 30 days of the purchase date. We will gladly provide a full credit for the value of the item, but please note that we do not offer cash refunds for retail items. You can use the credit to exchange the product for another salon product that we believe will better assist you in achieving your desired hair goals.
Re-do:
Our primary goal is to ensure your complete satisfaction with the services we provide. If you encounter any issues with your haircut or color, kindly inform us within 7 days of your appointment. We will work together to address and rectify the situation at no extra cost in most instances.
Please be aware that if you do not notify us of any concerns within 7 days of your appointment, our redo policy will not be applicable, and any requested modifications will be subject to our standard service menu pricing. It's essential to note that we do not offer refunds for services already rendered.
Cancellation & No-Show:
Policy Overview:
We totally get it… life happens, and sometimes things come up last minute! If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours’ notice so we can accommodate other guests and respect everyone’s time.
Please keep in mind that late cancellations and missed appointments affect our stylists’ schedules and other guests who may be waiting for an opening. If you need to cancel or reschedule, we cannot guarantee that your preferred day, time, or stylist will be available when you’re ready to rebook. You may need to wait for the next available appointment that works with your schedule.
No-Show Policy: Guests who miss an appointment without notice will temporarily lose access to online booking and will need to call the salon directly to schedule their next appointment. A no-show may also incur a service charge at the stylist’s discretion. Once your next appointment has been completed, online booking access will automatically be restored for future appointments.
Thank you for understanding and helping us keep things running smoothly! We appreciate you respecting our team’s time and helping us care for all our Salon Blossom guests.
To cancel or reschedule:
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Call: (610) 718-6963
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Text: (610) 756-0558
Please call or text rather than email, as we do not monitor emails regularly for appointment changes.
Medical & Safety Exception Clause:
Should a guest need to cancel an appointment (with less than the required 48 hour’s notice) dueto unexpected illness, unsafe weather conditions, power outages, or other force of nature events,a fee will not be charged, but immediate appointment availability for rescheduling is not guaranteed.
Late Arrival Policy
At Salon Blossom, we want every guest to enjoy the time, care, and attention they deserve! We kindly ask that you arrive on time for your scheduled appointment so we can provide the best possible experience for you and all our guests.
If you arrive 15 minutes late, we may not be able to perform your originally scheduled services, and you may need to reschedule for the next available appointment.
We understand that unexpected things happen, and we appreciate your understanding and consideration of our stylists’ time and other guests’ appointments. Thank you for helping us keep Salon Blossom running smoothly!
Guest & Salon Safety:
At Salon, the safety and well-being of our guests and staff are our utmost priorities. To ensure a secure and comfortable environment, we have established the following health and safety policies:
Health Policy: If any guest is currently experiencing symptoms of illness, including running a fever, we kindly request immediate notification to reschedule your appointment. We understand the importance of your service and will make every effort to accommodate a new appointment.
Child Safety: We warmly welcome children under the age of 16 within the salon premises, but only if they have a scheduled service themselves. Children are not permitted to accompany a parent to their appointment unless they also have a service booked for the same duration and with another stylist at the same time within the salon.
Salons can present potential hazards to children, such as the risk of falling, exposure to chemicals, or accidental cuts. In our commitment to providing a serene experience for all our guests, we kindly request that childcare arrangements be made in advance of your appointment. We look forward to hearing stories and seeing pictures of your children, but please understand that unaccompanied children can create distractions for both our staff and other salon guests. Your cooperation in ensuring the safety and tranquility of our salon environment is greatly appreciated.